These terms are valid from 1.3.2022.
The web store sells products to adult individuals. We reserve the right to make changes to prices or delivery costs.
Orders are placed in the web store by placing products in the shopping cart. All customer information is handled with confidentiality. Contact information requested during the ordering process are not used for any purpose other than order fulfillment or contacting the customer about any issues with the order.
Once we have received your order we will send you an email order confirmation with a summary of your order information. Ordering information does not include payment information.
After we start to process your order we will send you the actual invoice which includes all necessary payment info. Upon placing an order you are expected to familiarize yourself and accept the current terms and conditions.
Methods of Payment
After we start to process your ordering we will send you the actual invoice which includes all necessary payment info.
Once we have received your order we will send you an email order confirmation with a summary of your order information. Always check the contents of the order confirmation. If you have any questions, consult our customer service immediately.
Keep the order confirmation in case you need to contact customer service. Please have your customer number (if any) and order number handy when contacting customer service. Always check the delivered products to make sure they match the order confirmation.
To contact our customer service, please use the following information:
Milma Oy / Militarywebshop
Tel.no: +358 400 819 348
E-mail queries only via militarywebshop’s contact us form.
Delivery Methods and Costs
Delivery costs include post and packing costs. We present an estimate of the costs in the shopping cart upon checkout. These vary depending on the destination and the total weight of the order. The orders are delivered by mail (with Finnish Post or its partners in other countries).
Delivery costs for regular size and weight postal package starts from 8 € (only inside Finland).
Delivery costs abroad we inform costs separetely.
We strive to dispatch all orders within two to seven working days. Should there be any delays, we will inform you as soon as possible.
We cannot accept responsibility for delays caused by force majeure or any incidental damages caused by such delays. The delivery times and delays of any postal services are also out of our control.
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason.
The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order. In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email).
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Parcels Returned as Undelivered
Failing to accept a delivery does not constitute a return or withdrawal. Any parcels returned to Militarywebshop as undelivered or refused will attract a return fee which will be deducted from any refund processed.
If your order has been damaged or lost during shipping or it fails to meet your expectations in any other way, you must inform us of this in writing within 14 days using the contact details listed above. If the parcel is visibly damaged during transit, you must refuse the delivery and make a claim with the delivery company immediately.